These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User” or “Service Partner”) and Tornax Technologies Pvt. Ltd. (“Company”, “We”, “Us”, or “Daxoo”). By accessing or using the Daxoo mobile application and website (collectively, the “Platform”), you agree to be bound by these Terms and applicable Indian laws, including the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and GST Regulations.
1. Platform Role and Limitation of Liability
1.1. Role of Intermediary
Tornax Technologies Pvt. Ltd. (operating as “Daxoo”) operates strictly as a technology marketplace and an “Intermediary” as defined under Section 2(1)(w) of the Information Technology Act, 2000. The Platform merely facilitates the connection between Service Seekers (“Users”) and independent Service Providers (“Workers”).
1.2. Absence of Principal-Agent Relationship
The Platform is not a party to any service agreement, contract, or transaction between the User and the Worker. No employment, agency, or partnership relationship exists between Tornax Technologies and the Worker.
1.3. Direct Settlement & Non-Handling of Funds
The User acknowledges that all payments for services initiated via the Platform are settled directly to the Worker via Cash or Personal UPI (“Direct Settlement”). The Platform acts neither as a Payment System Operator (PSO) nor as a Payment Aggregator (PA) for the service transaction amount. The Platform disclaims all liability for payment disputes, refunds, or chargebacks related to such Direct Settlements.
2. Daxoo Wallet (Closed System PPI)
2.1. Nature of Instrument
The “Daxoo User Wallet” is classified as a Closed System Prepaid Payment Instrument (PPI) under the Master Directions on Prepaid Payment Instruments (RBI/DPSS/2021-22/82) issued by the Reserve Bank of India.
2.2. Strictly Restricted Usage
Funds reflected in the User Wallet (“Credits”):
2.3. Refund Policy (Closed Loop)
In the event of a cancellation or refund for a transaction originally funded via the Wallet, the refund amount shall be credited back exclusively to the Daxoo User Wallet. Under no circumstances shall such refunds be processed to a User’s bank account, effectively preventing the instrument from functioning as an Open or Semi-Closed loop system.
3. Terms for Service Partners (Workers)
The following clauses apply specifically to registered Service Partners.
3.1. Statutory Compliance (Section 194-O)
Pursuant to Section 194-O of the Income Tax Act, 1961, the Platform is mandated to deduct Tax Deducted at Source (TDS) at the applicable rate on the gross amount of sales facilitating e-commerce participants.
3.2. Irrevocable Authorization for Deduction
The Worker hereby grants Tornax Technologies an irrevocable standing instruction and authorization to:
3.3. Indemnification on Tax Liability
The Worker remains solely liable for filing their own Income Tax Returns. The Worker indemnifies the Platform against any penalties arising from the Worker’s failure to furnish a valid PAN or comply with tax filings.
3.4. Security Deposit Maintenance
To facilitate the continuous deduction of statutory taxes (TDS) and Platform Fees, the Worker agrees to maintain a minimum positive floating balance (“Security Deposit”) in their Daxoo Partner Wallet. Tornax Technologies reserves the right to Automatically Suspend access to new jobs if the balance falls below the prescribed minimum.
3.5. Platform Usage Fee (Commission)
Tornax Technologies reserves the right to charge a Commission on transactions.
- Launch Phase (Current): The Commission fee is currently waived and set to 0% for all categories as a promotional offer.
- Future Rights: Tornax Technologies reserves the right to introduce or increase this fee at any time with prior notice to Service Partners.
- Tax on Commission: Statutory GST (18%) shall be levied on any Commission amount charged in the future.
3.6. Worker as Independent Contractor (GST Liability)
Unless the service category falls under the specific notifications of Section 9(5) of the CGST Act (e.g., Housekeeping services where the aggregator is liable), the Worker retains the status of an independent supplier. The Worker is solely responsible for registration, collection, and remittance of GST on the service provided to the User.
4. Service Warranties & Limitation of Liability
4.1. No Warranty on Workmanship
Tornax Technologies does not guarantee, warrant, or represent the quality, suitability, safety, or ability of the Service Professionals.
Housekeeping Services
(Cleaning, Plumbing, Carpentry) — Daxoo acting as the “Deemed Supplier” for tax purposes limits its liability strictly to the refund of the Booking Amount paid by the User.
Repair & Maintenance Services
(Appliance Repair, TV, RO, AC) — The Service Contract is directly between the User and the Worker. Tornax Technologies assumes ZERO LIABILITY for damages to property, theft, misconduct, or failure to attend the booking.
4.2. Maximum Liability Cap
In no event shall Tornax Technologies’ aggregate liability exceed the Total Commission Fee received by Daxoo for the specific transaction in question. The User agrees to waive all claims for consequential, incidental, indirect, or special damages.
4.3. User’s Responsibility
The User is advised to exercise caution and protect their valuables during the service visit. The User agrees to indemnify Tornax Technologies against any claims arising from their own negligence or misconduct towards the Worker.
5. Invoicing & Payment Terms
5.1. Split Invoicing Model
The User understands that depending on the service category, the Invoice may be issued by different entities:
A single booking may result in multiple invoices if mixed services are availed.
5.2. Tax Collection
The User agrees to pay applicable Goods and Services Tax (GST) as per the rates defined by the Government. Tornax Technologies calculates and collects this tax either on its own behalf or as an agent for the Worker.
6. Governing Law & Dispute Resolution
6.1. Jurisdiction
These Terms shall be governed by the laws of India. The courts of Pune, Maharashtra shall have exclusive jurisdiction over any disputes arising out of the use of the Platform.
6.2. Arbitration
Any dispute shall be referred to a sole arbitrator appointed by Tornax Technologies in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Pune.
6.3. Grievance Redressal
In accordance with the IT Rules 2021, users may report concerns regarding content or service deficiencies to the Grievance Officer.